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On Training and Taking Personal Responsibility

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* Image from Goshen, MA. Fire-Rescue website.

 

Got your cup? Here let me fill it up…..What 'da? Who left the pot empty?!?! This is what I'm talking about!

Hello all. I'm a little cranky today. Maybe it's the weather, I dunno. Maybe it's what I've been seeing a lot of lately on the training ground that's got me irritated, not sure. First off, the picture up above of the young lad from Goshen F-R isn't meant to imply the kid was doing anything wrong. He wasn't. It was a rest and rehydration break during a full day of instruction. But I thought the general pose lent itself to my discussion. Hence why the faces of the innocent have been blurred.

You see, I've seen an awful lot of lackadaisical, ho-hum, here-we-go-again plodding through training lately. A lot of, been there, done that got the t-shirt attitude. Only problem is that I as an instructor have also seen a lot of corner cutting and sloppy performances on the drill ground. I get it. Throwing a 35 isn't a lot of fun, especially when I tell you that it's only you and your partner because the other two guys from the truck are throwing the 24 to another window and everyone else is committed. But when I'm telling you that because the scenario is an advanced fire condition in an ordinary constructed SRO with people in the windows, do 'ya think 'ya could move a little faster than give-a-crap speed? From the first time Benjamin Franklin mustered his troops to train on passing buckets down the line this kind of attitude has been the bane of every training instructors existence.

Good, solid, realistic training. Something that challenges us. Something that makes us think. Those are responses I've heard when asking the question, "What do you want to see out of the trainig division?" And I agree that the responsibility to put that kind of training on falls squarely on the soulders of the Training Officer and the instructors. However, it cannot be a one-way street. The students need to engage and act like it is an actual scenario as well. That part falls squarely on you. If you come into training with the attitude that this is B.S. and you only have to "get through" the evolution then you aren't going to get anything out of the most inventive, realistic scenario any instructor can come up with.  Sometimes the topic is boring and there is only so much that can be done to make it interesting. Blood-borne Pathogen training, for instance, was one of my most hated topics as a trainee and still is as an instructor. So when I had to present it recently I incorporated a mini response drill using a CPR manikin as the victim. The responding crews shuffled into the room, laughing and joking, not really paying attention all too much. When they approached the patient and began receiving information as to what had happened etc., the first guy, not wearing any gloves or any other form of personal protection kneeled in an open Zip-Loc bag of melted chocolate bar that was deftly placed under his knee on his way down. When he reached down with his ungloved hand to see what it was and brought his hand back up covered in melted Hershey bar and was told it was feces, the look on his face was priceless. Another guy got a 60 cc syringe of cream of mushroom soup in the kisser after he went to intubate without any eye protection or a mask. Interesting enough for you? Realistic enough for you?

We had done another drill at the training tower towards the end of fall before the weather got too bad. All the windows and doors had been framed out with 2×4's and covered with plywood to resemble HUD coverings or at least give the look of an abandoned building. This was going to make for actual forcible entry work for companies instead of the "simulated" work that was accustomed to. One exterior door on the back-side of the building had been covered in a similar fashion but then forced, giving it the look of a covering that had been removed to let someone sneak inside. Companies were initially gathered in the classroom area of the education building and given the scenario and objectives for the drill. Time of day: Now; Weather: As is; Building: As you see it; Information: As given by dispatch. The tones then dropped for a reported fire, 123 Main Street with the companies due assigned. The first-due companies kind of got up, moved out of the room to their rigs and then all showed up at once on scene. This led to multiple companies standing around waiting for the first-due Lieutenant to finish his walk-around, give his size-up and begin instituting his plan. No one thought that, hey, wait a minute, my Engine would normally take 4-6 minutes to get there, I'd better hold back. No one thought that this building would normally be the middle building in a block of storefronts and we couldn't just walk around the entire perimeter. No one thought that the truck should actually be moved from where it was parked when companies reported to training. It was frustrating to watch. The drill kind of plodded along with the main objectives being met along the way. But it was disappointing to see how slow the assignemnts were carried out. How uninvolved many of the participants were. How little buy-in there was. Many of the instructors had thought that we had provided the troops exactly what they had asked for, and it still didn't get their engines going.

I've mentioned LYBITS before in another post. For those that haven't read that post or have forgotten, LYBITS is a shortened acronym for the dreaded Leaving Your Brain In The Car When You Get To The Firehouse Syndrome. Maybe it can mean leaving your motivation there too? Are you just showing up to work to get through the shift? Are you simply showing up to training because you have no other choice? Do you truly believe that training is important to develop muscle memory and that automatic pilot so that when you really need to perform you will? Do you truly believe you have it all down and don't need to do this stuff anymore? I sincerely hope not. 

I don't have a magic bullet. I don't have any kind of inspiring quote to give you that will suddenly inspire you to really invest yourself in your training. I can only hope that you care enough about your profession, your teammates, your family and those you've sworn to protect that you'll do it on your own.

Now get off 'da tailboard and ask not what your training division can do for you, but what can you do for your training division.

 

Have You Been “Departmentally Institutionalized”?

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Oh man. Not feelin' it today for some reason. I definitely need a cup of regulah to get me going. Grab yerself some too and have a seat here with me.

Teaching gives someone a unique opportunity that not everyone else in a given field has. It gives a person the chance to look around and see how other people do things. It gives them a chance to meet new people and have discussions in which information is shared, tips and tricks are discussed and new ideas are formulated. Obviously you don't have to be an instructor in your given field for this opportunity to present itself. In fact, in the private sector it is most commonly called networking, I believe. Getting together with others that have similar job descriptions and chatting them up. Sometimes the purpose is to get feelers out for a better position. Sometimes it's to see what the competition is cooking up and sometimes it's just to see how other people do things. The difference between the fire service and private industry is that if we don't ever want to network or expand our horizons we really never have to whereas in business you almost certainly will have to endure some outside training sessions or conferences at some time. What I mean as it relates to us in the fire service is that once you get hired by a department you get sent to an academy. If your department is not large enough to run their own you may get sent to a neighboring department for theirs or to a regional training academy. Once you succesfully complete the academy and return to your company, and assuming you have all mandatory certifications for your department, you never have to attend any outside training again in your career unless you really want to. There are plenty of firefighters I know who have been content to stay a basic-level firefighter and have done only the classes and drills required of them while they are on shift. They never attend outside classes, read the trade journals, read fire service blogs or web sites or attend conferences where, outside from the actual training, you can meet firefighters from other places and chew the fat with them. This leads to what one jake I know describes as "Departmental Institutionalization."

So what is "Departmental Institutionalization"? Well, basically, it means a person has been born into an organization and never left. They receive all their training from one spot which in turn leads to the development of difficult to break organizational mores and deeply held personal beliefs as to the right and wrong way of doing tings. This can often be a detriment not only to the individual but to their company and organization as well. Some would say that being trained in "the way of the department" for which you work is essential and a good thing. And I would agree to a point. I certainly want the candidates coming onto my job to know how to pull and re-pack our hoseloads, what the job is of each seat on the apparatus is, our running procedures etc. But not for their whole careers. I don't want our training division to be the sole source of information for the candidates or anyone else in our department. What if there's a better hose load? What if there is new technology out there? What if there is new research that can help us perform our job better, but no one knows about it because everyone is content to sit back on their laurels and just go to drill every shift and never take the time to invest in themselves and their career away from work? That's one aspect of "Departmental Institutionalization". The other can be even more damaging than just rolling up inside your department's cocoon and never coming out. Unfortunately it's one that we may have much less ability in influencing.

The other side of "Departmental Institutionlization" comes from on-high. Sometimes organizations breed a level of rigidity into themselves that members are afraid to stretch for fear of discipline, humiliation or a combination of both. Sometimes a department becomes so narrowly focused on itself that it never looks around to see if anyone else has any good ideas. New ideas or methods are not encouraged, and when someone does brave the waters and tries to prsent something new the organization sets up road-blocks like submitting proposals in triplicate, or meetings that continuously get rescheduled or the worst form of blow-off there is; your proposal that you spent hours on, made into triplicate, had notorized, applied for a patent and even found the guy in charge of that particular area of your organozation's operation and handed it right to him, wound up with coffee stains and jelly donut on it in a stack that never got looked through. Think it doesn't happen? I found a proposal I had written a year later in a box withother paperwork I was asked to shred. I had never heard anything on the proposal after I had submitted it despite numerous inquiries as to where it stood. Really makes someone want to put forth the effort again, huh?

Maybe the most damaging form of "Departmental Insitutionalization" comes from the ever looming threat of discipline. This almost always results in individuals scared to perform outside of what has been narrowly defined for fear of paper in their file. This then leads to organizational paralysis and stagnation because everyone just keeps performing in the way that has always been expected and what has been proven to be "safe". This can range from the way reports are completed and submitted all the way to operations on an emergency scene. This job is too dynamic and ever-changing to attempt to define techniques and methods as the only "approved" way of doing things.

I was teaching a class on RIC operations once. It was a class for operating personnel and not for candidates or those members in the academy. As such I wasn't planning on having to do much in the way of actually presenting "new" material and really having to begin from the ground up. I figured most students would have a good foundation in the techniques that were going to be covered. Throughout the two-day course I saw one member from a department I didn't know much about continually struggle. Not so much that he couldn't do what was asked of him but that he just seemed a couple steps behind everyone else. Just before lunch on the second day I went to talk to him during a break. I kind of gently told him I noticed he was having trouble keeping up with everyone else and asked him if he was ok or if there was a problem. The answer he gave me was not what I was expecting. As it turns out this person's department had exactly one approved method for moving a downed firefighter through the interior of a building, up a hole in a floor or down a ladder from a window or other opening. One. For each of those scenarios. No matter what the conditions, complications or difficulties. One. Approved. Method. Because of this many of the techniques we had been using during the class were brand new to him. He had never seen them, heard of them or been shown them so he had no foundation on which to build like the other members of the class. He was learning it all for the first time. Oh, and because that was the way it was in his department, he paid for this class himself because the department would not. Paralysis and stagnation in an extremely fast-paced and dynamic job. Pretty much polar opposites right? Like two magnets you try and push together? Just doesn't work.

So where does that leave us? Well, if you're a product of your department's inbreeding program, start looking around. It's not hard. You must already be doing it to some extent if you're reading this post. Pick up a trade magazine and read through it. Start looking at other websites, there's 20 or so just to the right of this post that are great places to start. Maybe, just maybe, go to a class somewhere other than your department and while you're there talk to and listen to the other firefighters that are there. Then, if you find something that may be of use to your organization, bring it back to your company. Start there. Maybe it'll catch on and before long it's a department standard. But don't be satisfied there. Come back to it a little while later and see if you can improve upon it.

If you feel like our straight-jacketed friend up there in the picture when you're at work, well, I'm not going to lie to you, you have to make a choice. Are you going to try and do something about it or are you content to be a robot? It can be a dangerous and slippery slope trying to get new ideas and methods looked at. May even run the risk of setting your career back a little bit. But it's up to you to decide how important it is to try and get things to change.

This video is short, only about three minutes or so, but if you're in this situation it is well worth the look. Jason Hoevelmann over at A Firefigher's Own Worst Enemy had it up on his site and I thought it was great. Take a look.

Derek Sivers: How to start a movement.

 

So there you have it. Maybe you're not the guy that needs to be the one to start the revolution. Maybe you just need to be the second nutty shirtless guy dancing like an idiot. Think about it.

Now getjerbutts of 'da Tailboard and go start dancin'!

~TK